Terms of use for the online store CHANIOTAKIS SA (www.chaniotakis.com)

Welcome to the online CHANIOTAKIS SA store. Please read carefully the terms and conditions of this website / on-line store. If you do not agree to the terms and conditions which follow, you must not use this site.

1. Content
CHANIOTAKIS SA reserves the right to add, suspend, cancel, remove or otherwise modify the content and the services offered on this website at any time without prior notice.

2. Limitation of Liability
CHANIOTAKIS SA can’t guarantee the availability of the products, but guarantees to inform its users / customers timely about their non-availability. CHANIOTAKIS SA does not bear any responsibility for direct or indirect, positive or negative damage, which may arise from technical problems. These technical problems may occur to users when they attempt to access and/or use the internet and are respectively related to the operation or compatibility of their own infrastructure, with or without the lack of internet usability as well as any errors, interruptions, defects or delays in the operation of the internet. Also CHANIOTAKIS SA has no responsibility for third parties acts or omissions, and respectively unauthorized interventions in information, products and services which are available through its website. The company is not responsible for any technical, typographical or spelling errors in the characteristics of the products or any differences in intensity of these colors in relation to reality. In case a product has an unusually low price without any special indication justifying it, please contact us before ordering the product.

3. Declarations – User Obligations
The customer and user declares that all the provided information is accurate during the use of the online store. The user undertakes the obligation to cover any damage of CHANIOTAKIS SA (or sister companies / subsidiaries / cooperating companies) caused from the use of this website by persons not authorized by the user. The user of the website www.chaniotakis.com accepts that (i) not to knowingly or recklessly contravene, in the course of using this website, the provisions of any legal or regulatory requirements of any competent authority having jurisdiction over you or over any activity you undertake; (ii) not to use this website to make unauthorized attempts to access or interfere with any of our systems or third party networks; (iii) not to use this website to conduct any business or activity or solicit the performance of any activity that is prohibited by law; (iv) not to use this website for the transmission or posting of any material which is defamatory, offensive or of an abusive or obscene or menacing nature or which infringes third party rights, or for the purpose of causing annoyance, inconvenience or needless anxiety to any third party, or send any message which you know to be false or make use of this website for such purpose(s); (v) to inform us immediately of any claim or action against you for any use of this website and, on request from us, to immediately cease the act complained of.

4. Security
CHANIOTAKIS SA takes the security of the customer’s personal data as well as its electronic transactions very seriously and therefore takes the safest and strongest possible measures concerning the security of it. All customer data and information related to his transactions are secure and confidential. The security of the online store of CHANIOTAKIS SA is achieved as follows:

Customer Identification – The customer must be a registered member on the website of CHANIOTAKIS SA so that he has already provided the required information in order to verify his identity (ie name, email address, contact phone, and so on). The codes used to identify the customer are strictly personal and are the username and the password (personal security code). The customer is solely responsible to keep these codes to one’s self. In case of codes’ loss or leakage, the online store of CHANIOTAKIS SA should be immediately notified. CHANIOTAKIS SA is not to be held responsible in any way for the use of the secret code by unauthorized persons. For security reasons, we recommend that you change your password frequently and use different and difficult-to-detect passwords (for example do not use your date of birth).

We also suggest that you use symbols in combination with numbers and letters to create a unique password. Privacy-encryption: To protect the data circulated through the website, special software is used, which is a protocol (SSL 128-bit) which encrypts the communication between your terminal & the online store’s server. The decryption of your data is extremely powerful and is considered practically inviolable. The confidentiality of transactions is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. For your own safety, you should also treat all information provided through the service as classified and confidential and is not to be disclosed to third parties.

5. Personal data
According to law 2472/97, personal data of the customer is exclusively used for the remote promotion of the CHANIOTAKIS SA’s products, for the execution and proof of its orders, the provision of personalized services and for the export of statistical data. This data is not transmitted to third parties, except for companies which collaborate with CHANIOTAKIS SA,
to which personal data of the customer are passed on in order to send the customer promotional material and personalized offers. The customer hereby gives his consent to CHANIOTAKIS SA for the storage and processing of one’s personal data for the before mentioned purposes. The Customer has the right to have access to one’s provided data, (right on access to personal data conform with article 12 2472/97) and at any time to object to the processing of one’s personal data (right to object, article 13 2472/97). In case of objection for processing of one’s personal data, please contact us via https://www.chaniotakis.com/contact/.

6. Copyright
CHANIOTAKIS SA is the sole and exclusive beneficiary of all copyrights regarding the content and structure of the www.chaniotakis.com website, which is protected by Greek, European and international law. It’s obvious that the use for any purpose such as copying, downloading, falsifying, reproducing, reselling, creating a derivative work or misleading the public about the actual content provider of the website and so on is prohibited. The CHANIOTAKIS SA symbols / logo’s or its online store such as images, logo’s, colors, names, words as well as its products and services are exclusively of CHANIOTAKIS SA or its dedicated website/online store www.chaniotakis.com.

7. Ordering of Product
The products are divided into 4 main categories in order to simplify the navigation on the website. Each category also has a subcategory tree. Our goal is that the customer reaches with no more than 3 clicks their final product. In case you are looking for something specific, use the “search” option, which will lead you directly to your choice. CHANIOTAKIS SA makes every effort to provide high quality services. However, cases of errors in the price and/or secondary products can not be ruled out. Therefore it can not be guaranteed that there will be no downtime of the website due to “human” errors or when updating the price of a product. After you finish your order, you will receive an automated email stating the details of your order. In case there is a pending issue in your order, a subsequent email will be sent to you. Otherwise we will contact you by phone which you have provided during the registration of your order details on our site. We advise you to ensure that the emails can reach you but also to keep them in a safe place during the whole process of the transaction. It is your obligation, in case you do not receive these subsequent emails, to inform us without delay as is also stated in the general terms governing our transactions. Sometimes a product can come from a physical store which causes that the delivery can take up to 10-15 working days. In such a case, you will be informed by us.

8. Return policy
You can return your order within 15 days using the same courier if the following criteria are met:

a) The product differs from the one you ordered.
b) The product has a defect that you noticed when you opened the package. In this case, please inform us immediately about the defect.
c) the size of the shoe you ordered is not the correct one and you need another size. If this size is not available anymore then you can replace it with another design.

In the aforementioned two cases (a and b) the replacement costs are charged to our company. In the third case the costs are paid by the customer. In case a product needs to be replaced for the second time, the return costs (courier) are paid by the customer . In case you change your mind about the received product, you can replace it within 15 days under the conditions that the product(s) is/are intact, which means that it should be in the same condition as you received the parcel in other words complete and in excellent condition plus that the original packaging of the parcel should be undamaged and in good condition. In all the above cases regarding product replacement/return, it is obvious that the parcel (s) will always be accompanied by the documents (for example the receipt) of our company respectively. If there are no reasons for farce majeure, we will inform you via email that we have received the products and that we issue an exemption document. In case you want to return one of the products you ordered from our online store, we offer you the possibility of returning the value of your purchases. Return of the money can be made to the account from which the purchase was made of or to another account of your choice. In that case you will only be charged with the return costs of € 10,00. For orders from Cyprus, the corresponding costs are € 15,00. For orders from abroad (non EE countries), the corresponding costs are € 25,00.

Caution: Bags can’t be returned.

Products on sale: For all product returns on offer counts that, regardless of the costs, an amount of € 10,00 is kept from the total return cost.

9. Cancellation of order
The order can be canceled under the following circumstances: during the electronic ordering process and before the order is completed, you can push the “back” button and remove the quantities of products from your cart by clicking on the “remove” button. If you have completed the order but you have changed your mind, please contact us within 2 hours after the completion of the order at tel. +30. 210 9410630 and CHANIOTAKIS SA will cancel your order.

10. Payment Methods
Payment with Credit / Debit card: CHANIOTAKIS SA online store accepts all Visa, Mastercard, or Visa Electron & Maestro debit cards as well as American Express. Your transactions in our online store are protected by top online security systems (SSL-128 bit) and digital certification such as Verified by Visa or SecureCode by Master Card which guarantee a secure trading environment. For purchases with your credit card, follow the instructions as shown in our online store. You will be asked to fill out the order form-, the number- and expiration date- of your credit card as well as the last three numbers on the back. As an additional level of security, some bank cards will ask you for the remote code (E-code) that is sent to you along with your credit card. If you do not remember this remote code, do not hesitate to contact your bank for it by phone. In case you choose to pay by credit card, we request when your order arrives for your own safety to be present and have with you the receipt of your order, your identity card and your respective credit card. In case you are unable to pick up your order in person, your chosen third party will pick up your order, must present their name and ID number and show at the same time some elements of identity from you (the customer). In any case, CHANIOTAKIS SA does not bear any responsibility since the recipient of the product(s) received the respective mandate from the customer. In case the order is made on behalf of a company (using thereby the details of that company) then the credit card used must be corporate. This means that upon delivery the data shown should be of the particular company, the authorized holder of the company credit card should be physical available together with this company credit card either a third party should show this respective company card and in this case the identity of the third person will be completely noted together with its signature.

11. Price difference between the physical- and online- store
The pricing policy for the CHANIOTAKIS products is everywhere the same as well as in the physical store as in the online shop. However, some selected products are turned into so-called ‘web-offers’ where the online price differs from the one of the physical store and which you only can order online and will be delivered to your place. This means that you can only take advantage of these offers via the online purchase. Under any circumstances and although we make every effort possible to be accurate concerning prices and product features, due to the possibility of typographical or technical errors differences between the physical stores and eshop can’t be ruled out.

12. Order / Delivery of products / Shipping costs / Ownership / Risk
Completion of order: At the moment that you complete your order, the following message pops up: ‘thank you for your purchases’. Please verify your email address. We have sent you a confirmation message towards the email address you stated including with the details of your order, which are binding only if they were also accepted by CHANIOTAKIS SA.. After full payment is being received, you are the owner of the product while the risk is shifted upon delivery of your order. Delivery dates and times: The delivery days are from Monday until Friday from 9.00 am to 17.00 pm (for Athens, Patras, Thessaloniki, Heraklion and Larissa). For the rest of Greece counts that the delivery times depend on the respective transport company. Delivery of products: The delivery of products is executed within 7 working days by the cooperating courier. The above deadlines do not apply when transport times are affected due to periods of extreme weather, strikes and/or in any case of force majeure.

13. Order delay
In case of delay, we do our best to inform our customers as soon as possible. However, sometimes there are delays which we can’t control. Such as: a) In cases of force majeure such as extreme weather events or strikes, b) In case there is a problem in your order, either in relation to the product or in relation to its payment. For example, the details that you have entered in your profile are incorrect and it is impossible to contact you via email or by phone.

14. Newsletters
a) In case you wish to receive updates concerning CHANIOTAKIS SA and you subscribe, you will receive regularly newsletters and informative email messages.
b) CHANIOTAKIS SA is not responsible for the fact that the newsletters are not delivered to their destination, although they make together with their Internet Service Providers (ISP’s) to realise timely delivery.
c) Newsletters can end up in the spam folder, so please check regularly your spam folder.
d) In case you don’t want to receive information from CHANIOTAKIS SA anymore, you can inform us via the contact form of the site www.chaniotakis.com.
e) It goes without saying that when using our site for orders, you will automatically receive informative emails concerning your order.

There is no way to deactivate these updates as it is a prerequisite for the proper progress of your order. We urge you to ensure that these emails can reach you and that you keep them throughout the whole procedure of our transaction. It is your obligation, if you do not receive the relevant email messages, to inform us without delay as laid down within the general terms governing our transactions.

Complaints: CHANIOTAKIS SA perceives the quality of their services and the satisfaction of its customers as the only way to enhance itself and therefore focuses on the continuous improvement of its operation and the services provided. This can only be achieved through continuous effort for improvement, through self-assessment, the adoption of best management practices and the implementation of a long-term improvement plan. Customer complaints and suggestions provide valuable information and are the basis for searching for and improving potentially problematic processes. For this purpose and related to the implementation of the continuous improvement program, CHANIOTAKIS SA has created the Complaints & Improvement Management Service, which:

● Manages the suggestions and complaints of all company’s customers,
● Communicates with all customers,
● Carefully examines every issue that is mentioned and takes care to achieve the best possible solution.

➢ If you want to make a complaint or improvement proposal for the CHANIOTAKIS SA online store, please contact the Complaints & Improvement Management Service via email at: info@chaniotakis.com.

Weakening of a right
Under no circumstances can a failure or delay by CHANIOTAKIS SA in exercising its legal or contractual rights, can be interpreted as a waiver or be considered that its rights are weakened.
The above stated terms are all essential and agreed upon moreover can only be modified in writing. Invalidity: The invalidity or cancellation of a term will not in any way affect the validity of the other terms. Applicable law / Jurisdiction: These terms as well as the rights and obligations arising from them are interpreted in accordance with the Greek law. For any dispute arising from these terms, shall be resolved by the appointed courts of Athens. Visiting this website implies the unconditional acceptance of the above stated terms.